Overview

Let’s Talk Counseling provides HIPAA compliant video conferencing solutions. They were providing telehealth services before it was cool and long before COVID-19 made it necessary. They’re also a subsidiary of Let’s Talk Interactive. And with the success of that website redesign, they asked Block 81 to do the same for Let’s Talk Counseling.

Client: Let's Talk Interactive
Project Type: Website & web app UI design
Services: UX/UI design
Year: 2020

Focus areas

The marketing website

The public-facing side of the entire project was the website. It needed a major design overhaul.

The provider & patient portals

More than just a marketing piece, both health providers and patients would need an easy to use interface

The marketing side

Perhaps quite obviously, the public-facing marketing side of the site needed to communicate clearly what LTC is and who it’s for. This translated into fun yet professional visuals. However, this was not design for design’s sake. Each element and component were designed with a purpose in mind: to drive signups. This included careful consideration of where elements were placed in the hierarchy of the page as well creating a consistent and comprehensive visual language throughout the site.

The health provider & client sides

There were a lot of screens to design and account for, each with their own priorities and goals. Leaning on our past experience of health provider directory style websites, the most critical screens – such as signing up, searching for a provider, booking a session, and payment – were created with ease of use and good user experience in mind.

The result

While we provided a solid UI for Let's Talk Counseling, unfortunately (and for reasons unknown to Block 81), we never saw our work come to life on the web.