Website Support
Proactive monthly maintenance keeps your website up to date and secure, saving you headaches and money over the long-run. Plus, having the ability to reach out to Block 81 for new features, changes, or bug fixes means your site is looked out for and running smoothly.
Support for peace of mind
Support and maintenance isn’t just knocking out requests or updating your website's software. Each change is reviewed thoroughly to avoid bigger issues and reduce technical debt.
On-going support from Block 81 doesn't just mean answering questions or fixing little issues. Need a new feature built? Perhaps an existing feature needs to be adjusted? Or maybe your site's performance needs to be tuned. We can do that and more with our monthly support plans.
There's no magic wand to keep your site's software up to date and free of technical debt. Through our monthly support plans we are under the hood of your site making sure software is up to date, the server is still appropriate for your needs, and that your entire site—the database and the files—are backed up every night.
While the whole point of monthly support and maintenance is to avoid emergencies, unfortunately sometimes things happen. Should your website go down, members aren't able to sign in or register, or customers aren't able to make a purchase, your support and maintenance plan has you covered. Yes, even after hours.
Sometimes you just have a question and need a professional opinion. Ask away! From a simple "how do I" to a more complex "is this possible", we're happy to answer questions about how to manage and improve your website.
We are very grateful for your help this year. Your speedy support and excellent communication is wonderful.
"I am very happy with the work you have been doing for us. The quality of your work and your customer service are great."