On-going support

On-going upport from Block 81 doesn't just mean answering questions or fixing little issues. Need a new feature built? Perhaps an existing feature needs to be adjusted? Or maybe your site's performance needs to be tuned. We can do that and more with our monthly support plans.

New features
Feature changes
Minor design updates
Performance & SEO

Maintenance & technical debt

There's no magic wand to keep your site's software up to date and free of technical debt. Through our monthly support plans we are under the hood of your site making sure software is up to date, the server is still appropriate for your needs, and that your entire site—the database and the files—are backed up every night.

CMS updates
Code refactoring
Server improvements

Our Support & Maintenance Plans

Get in touch

Basic

Good for small sites with an average of 1-2 requests per month.

1-2 hours of support requests
Guaranteed 2 business days response time
Monthly CMS updates
Monthly hours report
Continuous uptime monitoring
Continuous malware monitoring
Post-crash site restoration within 6 hours
Full site nightly backups
Priority scheduling for new project requests

Pro

Good for busy sites that need a handful of updates each month.

Minimum 4 hours of support requests
Guaranteed 1 business day response time
Quarterly performance audit
Monthly CMS updates
Monthly hours report
Continuous uptime monitoring
Continuous malware monitoring
Post-crash site restoration within 4 hours
Full site nightly backups
Priority scheduling for new project requests

Premium

Good for larger, busier sites constantly in flux.

Minimum 10 hours of support requests
Guaranteed 1 business day response time
Monthly performance audit
Monthly CMS updates
Monthly hours report
Continuous uptime monitoring
Continuous malware monitoring
Post-crash site restoration within 2 hours
Full site nightly backups
Priority scheduling for new project requests