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On-Going Support & Maintenance

Support and maintenance isn’t just knocking out requests. Each change is reviewed thoroughly to avoid bigger issues and technical debt.

On-going support

On-going upport from Block 81 doesn't just mean answering questions or fixing little issues. Need a new feature built? Perhaps an existing feature needs to be adjusted? Or maybe your site's performance needs to be tuned. We can do that and more with our monthly support plans.

  • New features
  • Feature changes
  • Minor design updates
  • Performance & SEO

Maintenance & technical debt

There's no magic wand to keep your site's software up to date and free of technical debt. Through our monthly support plans we are under the hood of your site making sure software is up to date, the server is still appropriate for your needs, and that your entire site—the database and the files—are backed up every night.

  • CMS updates
  • Code refactoring
  • Server improvements

Website Emergencies

While the whole point of a support and maintenance plan is to avoid emergencies, unfortunately sometimes things happen. Should your website go down, members aren't able to sign in or register, or customers aren't able to make a purchase, your support and maintenance plan has you covered. Yes, even after hours.

  • Site restoration in 6 hours or less
  • Uptime monitoring
  • Nightly backups

Our Support & Maintenance Plans

Get in touch

Basic

Good for small sites with an average of 1-2 requests per month.

  • 1-2 hours of support requests
  • Guaranteed 2 business days response time
  • Monthly CMS updates
  • Monthly hours report
  • Continuous uptime monitoring
  • Continuous malware monitoring
  • Post-crash site restoration within 6 hours
  • Full site nightly backups
  • Priority scheduling for new project requests

Pro

Good for busy sites that need a handful of updates each month.

  • Minimum 4 hours of support requests
  • Guaranteed 1 business day response time
  • Quarterly performance audit
  • Monthly CMS updates
  • Monthly hours report
  • Continuous uptime monitoring
  • Continuous malware monitoring
  • Post-crash site restoration within 4 hours
  • Full site nightly backups
  • Priority scheduling for new project requests

Premium

Good for larger, busier sites constantly in flux.

  • Minimum 10 hours of support requests
  • Guaranteed 1 business day response time
  • Monthly performance audit
  • Monthly CMS updates
  • Monthly hours report
  • Continuous uptime monitoring
  • Continuous malware monitoring
  • Post-crash site restoration within 2 hours
  • Full site nightly backups
  • Priority scheduling for new project requests