Website Support & Maintenance

The website support and maintenance plan you didn't know you needed.

Web technology moves fast. Really fast. So fast that in literally weeks or months a lot can change – server architecture, best practices, software updates, and more. That’s why modern websites need regular maintenance to keep them running smoothly. Skimping – or skipping – on the maintenance could leave your visitors unimpressed or even worse, ruin your business’s reputation. It’s far easier to maintain than clean up after the fact.

Why is regular website maintenance important?

Security

Software is constantly being patched and improved for security. Leaving your site unmaintained leaves it at risk of a kiddie hacker or worse.

Speed & Performance

Good CMS developers are constantly looking at ways to improve their software – make it leaner, have less code, make it faster.

New features

CMS updates aren’t just about fixing things. They’re also about adding new features or making existing ones even better. This is an especially important reason to update your CMS if you’ve been hoping for specific functionality for your site that wasn’t previously available.

Compatibility

Software/code and servers are continually evolving. If your site gets too old, you will absolutely start to see errors and performance issues. This is completely avoidable.

Development Efficiency & Engagement

Your success is important to us. By having Block 81 work on your site every month you have a reliable partner to lean on. And knowing your site is up to date means we can work on your site faster. This translates into faster turnaround times for fixes and new requests.

Website Maintenance Plans

Basic

$199/mo

Pro

$699/mo

Premium

$1,499/mo

CMS & plugin updates CMS & plugin updates: Monthly CMS & plugin updates: Monthly CMS & plugin updates: Twice monthly
Dedicated monthly support time Dedicated monthly support time: 1 hour Dedicated monthly support time: 4 hours Dedicated monthly support time: 10 hours
Response time Response time: Within 2 business days Response time: Within 1 business day Response time: Within 1 business day
Site restoration in event of a crash Site restoration in event of a crash: Within 6 hours Site restoration in event of a crash: Within 4 hours Site restoration in event of a crash: Within 2 hours
Status report Status report Monthly Status report Monthly Status report Twice. monthly
Performance audit Performance audit Performance audit Quarterly Performance audit Monthly
Nightly backups Nightly backups Nightly backups Nightly backups
Malware monitoring Malware monitoring Malware monitoring Malware monitoring
Yearly SSL installation/renewal Yearly SSL installation/renewal Yearly SSL installation/renewal Yearly SSL installation/renewal
Dedicated support portal Dedicated support portal Dedicated support portal Dedicated support portal

How It Works

It’s so easy Geico would be jealous. Every month I’ll have my hands and eyes on your site, making sure it’s secure, backed up, and all software is up to date so you can focus on the rest of your business. It's basically like having a web developer in your company without having to deal with payroll.

Discover & Consult

Let’s make sure we’re a good fit. We’ll jump on a call to determine what your needs are and talk through options and next steps.

Setup & Onboarding

We’ll set up the necessary integrations, backup and monitoring schedule, prep the site for your initial update, and get you setup with our support request portal.

Maintain & Improve

You’ll be able to make a request in our support portal. When it’s time to update your website you get notified beforehand and when it’s complete.

Ready to get started? Get in touch


Common Questions

How do I get started?

We’ll have our initial call first. Once you’re ready to move forward you’ll be sent a link to sign up.

What happens after I sign up?

Here’s what to expect:

What information do I need to provide?

After you’ve signed up, we’ll get you set up on our support portal and provide instructions on how to get us what we need. That will typically be SFTP and CMS credentials. We keep these credentials private and never share them with anyone not associated with Block 81.

What if you didn’t build my site?


Not a problem! Site Guard is available even for sites that Block 81 didn’t design or build.

How does billing work?


Site Guard is a subscription service. When you sign up, you'll be billed automatically every month.

Is there a long-term commitment or contract?


Nope! But it's recommended that you commit for at least three months. That way, you really get to experience the benefits of Site Guard.

Can you maintain ____________ CMS?

Site Guard is currently limited to the following CMS platforms: Craft, ExpressionEngine, Statamic, and WordPress.

What about emergencies like my site going down?


The idea behind Site Guard is that we’ll do everything we can to prevent that scenario. Unfortunately things happen. If your site goes down, with the Site Guard systems in place, we automatically get notified within minutes.