For Clients

Dealing with a bug or glitch on your site is frustrating enough. Writing a descriptive support request will help you get results faster. Here’s how.

When a designer or developer asks you, the client, for "feedback", what kind of feedback are we talking about? Here I go over some tips on giving good, useful feedback.

The Triangle of Expectations (i.e. “good, fast, cheap") doesn't really work—the Iron Triangle does.

If you run a website pretty much anywhere in the world, you’re going to need a privacy policy that complies with local regulations and laws.

While it has some merits, many businesses that start out on Squarespace will eventually need to move away from it and that can be a pain.